1. Interface Test: Fail (Power LED and Link LED keep off )

Possible Causes:

• Modem USB connector is not connected properly to the computer USB Port
• USB Cable is damaged
• USB port is not working
• Modem driver is not installed properly
  
  
  Possible Solutions:

• 1. Ensure that the Modem USB connector is connected properly to the computer USB . If possible , try to re-connect to another USB port
• 2. Use alternate USB Cable to test
• 3. Use other USB device to test
• 4. Re-install the Modem driver to ensure that the driver is not corrupted
  
  
  

2. Modem Test: Fail (Power LED Keeps on, Link LED keeps blinking)

Possible Causes:

• The telephone line is not connected properly between the modem and the wall socket
• There is a micro filter connected in between the modem and the wall socket
• The telephone line is damaged
• The ADSL line is not activated.
  
  Possible Solutions:
  
• Ensure that the telephone line connected properly . If possible , unplug the telephone line and plug it back to the modem and the wall socket
• Ensure that there is NO microfilter connected in between the modem and the wall socket
• Ensure that the telephone line is working
• Check with your ISP whether your ADSL line is activated.