Frequently
Asked Questions---Hurricane
8800/8800P |
- 1. I can not get any connection. Power
LED and LAN LED light up, but the ADSL Link LED
has no light . What should I check?
- 1) Ensure that the ADSL line is activated.
- 2) Check that the Telephone cable (RJ-11)
is connected to LINE jack on your router.
- 3) Unplug the RJ45 Cable (Network Cable),
LAN LED will turn off, if not, please press
reset button on your router.
- 4) checkyour telephone/Fax connected to ADSL
line whether it connected to a Micro Filter.
If the problem still persists, please check with
your ADSL Service Provider to confirm the line
condition.
- 2. I get 'Request timed out' response
when I ping to the router (192.168.101.1). What
should I check?
- 1) Check that you have entered the correct
IP Address for your Ethernet Card . (MS-DOS
mode, type ipconfig to check your computer’s
IP, it should be in the same subnet as the router.)
- 2) Check the LAN LED whether it lights up.
If not, check the cable connection.
- 3) Press reset button to restart the Router
again.
- 4) Restart your system for the IP Address
to take effect and try to ping again.
- 5) Check the RJ-45 cable whether it is straight
cable to the computer.
- 3. I can ping to the IP of the touter,
but I am not able to get the web configuration screen
for the Router. What can I do?
- 1) You may have to disable the proxy settings
on your Internet browser.
- 2) Make sure that your browser is set to connect
directly .
For Internet Explorer, click Tools, Internet
Options, and then the Connection tab. Make sure
that Internet Explorer is set to Never dial a
connection.
For Netscape Navigator, click Edit, Preferences,
Advanced, and Proxy. Make sure that Netscape Navigator
is set to Direct connection to the Internet.
- 4. I get replies to ping 165.21.83.88,
but I get “Request time out” to ping
www.yahoo.com (can’t surf the internet). What
can I do?
- 1) Please try to disable or uninstall the
firewall software if you have installed it.
- 2) Please try to add DNS to your computer
manually. (Control Panel>Network>TCP/IP>DNS
Configuration> Enable DNS, Host Name: pc,
Add 165.21.83.88 to DNS Server Search Order.)
- 5. Does this Router support VPN ?
Yes. For firmware version 8.2 or above, it will
allow PPTP/IPSEC packets to pass through for VPN.
- 6. Does this router support port forwarding?
Yes. For firmware version 8.2 or above, you
can configure the Reserved Mapping under Advanced
NAT configuration.
- 7. Does the Router support IPX or AppleTalk?
No. TCP/IP is the only protocol standard for
the Internet and has become the global standard
for communications.
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